Effective Date: 2024-02-01

Thank you for shopping at buildersdepotfiji.com, operated by New Star Aluminium City PTE LTD. We appreciate your trust in us and are committed to providing you with a satisfying shopping experience. Please read our Return and Refund Policy carefully to understand your rights and obligations.

1. Returns:

   • You have 7 days from the date of purchase to initiate a return.
   • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
   • Returns will not be accepted for customized or special-order items unless they are found to be defective.

2. Refunds:

   • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
   • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 days.

3. Restocking Fee:

   • All returns are subject to a 5% restocking fee, which will be deducted from your refund amount.
   • This restocking fee helps cover the costs associated with processing and handling returned items.

4. Return Shipping:

   • Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.
   • We recommend using a trackable shipping service and purchasing shipping insurance when returning items.

5. How to Initiate a Return:

   • To initiate a return, please use the Returns & Return Form. Provide your order number, details about the item you wish to return, and the reason for the return.

6. Damaged or Defective Items:

   • If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, and we may cover the return shipping costs.

7. Exchanges:

   • We currently do not offer direct exchanges. If you need a different item, please initiate a return for the unwanted item and place a new order for the desired item.

8. Cancellations:

   • Orders can be cancelled within 3 hours of purchase. After this time, the order is considered final, and the return policy applies.

9. Contact Information:

   • For any questions or concerns regarding our Return and Refund Policy, please contact our customer service team at info@buildersdepotfiji.com.

buildersdepotfiji.com reserves the right to amend this policy at any time without prior notice. Please review this policy periodically for any changes.